Refund and Cancellation Policy

The whole policy on one page, in plain language. This restates Sections 5, 6, and 7 of the Terms of Service; it adds no new terms and the numbers here always match the Pricing page.

Effective date: July 8, 2026 Version: v1.0

Cancel anytime, one click

  • Cancel in one click from the customer portal. No calls, no forms, no retention scripts.
  • Cancellation takes effect at the end of your current billing period. You keep access until then.
  • Your subscription is $99 per month ($79 per month on the founding-breaker rate) after a $200 one-time build fee, and it renews automatically until you cancel.

The 14-day money-back guarantee

Not for you? Tell us within 14 days of your first payment and we refund the $200 build fee and your first month. First purchase only, one per customer.

The precise terms, exactly as they appear in the Terms of Service, Section 6:

  • It applies to your first purchase only, one per customer.
  • Request it within 14 days of your initial payment by emailing legal@livecastsystems.com from your account email.
  • We refund your $200 build fee and your first month ($99 standard rate or $79 founding rate, whichever you paid).
  • On refund, your entitlement is revoked: hosted board URLs stop serving, and access to generated assets and downloads ends.

If a payment fails

We never cut you off abruptly, and we never suspend you mid-show. Exactly as in Terms of Service, Section 7:

  • You get five notifications across five days (email plus a banner in your dashboard and controller, days 0 through 4) while payment retries run.
  • Only on day 5, after all five notices, is service suspended. If you are live when that moment arrives, suspension waits until your session ends.
  • Pay at any point and service restores instantly.

Reach us

  • Billing and refund requests: legal@livecastsystems.com. We answer within 24 hours.
  • General support: support@livecastsystems.com (until that mailbox exists, use the address above).

Fine print: this page restates your contract with LogiRoot AI Inc. d/b/a LiveCast Systems ("LiveCast"). The Terms of Service remain the contract of record.